To Our Members
To allow for the safe and responsible operation of Credit Union 1 branch lobbies, we have a carefully designed COVID-19 Mitigation Plan in place. This plan aligns with State of Alaska guidelines to protect the health and well-being of our fellow Alaskans!
- All CU1 facilities are open. This excludes our South Anchorage Branch, which is closed for renovations.
- Effective August 1, our Member Service Center and your local branch may have updated hours. View Updated Branch Hours
Please expect the following changes to our branch lobbies:
These measures are in place to balance community safety and the needs of our members. As always, we are committed to maintaining exceptional care for our fellow Alaskans!
- A sanitizing station is available at the front door of our lobby.
- All branch occupants are required to wear a face mask during their visit. Employees will be wearing these masks as well to protect and show conscientiousness for the individuals around us.
- Please note that no one will be allowed entrance to our branch lobby without a mask, and masks must not cover your entire head.
- Waiting area furniture has been reduced and rearranged to allow for social distancing.
- Desks where our members are served have been "double stacked" to allow for 6 feet of space between individuals.
- Our teller lines have germ shields in place. Please be sure to stand behind these germ shields.
- Each of our branches maintains an hourly cleaning and disinfecting protocol of all high-use areas.
What should I do if I need financial help?
Loan Extensions or Adjustments
We can also offer you options such as loan extensions or adjustments if needed, and our Member Assistance team is available by phone to help with these requests.
During this time, we have increased your annual Skip-a-Pay limit from 1 to 3 times per year. You can apply via Online Access > More > Skip-a-Pay to postpone a month’s payment and keep that money in your pocket instead.
Mortgage Payment Options
- CU1 members who are concerned about an upcoming mortgage payment can reach out to our servicing partner, Cenlar, for options. Cenlar is available by phone at (877) 865-8325, and they've also published these details on how they're serving people during this time.
Does Credit Union 1 offer small business loans?
We do not currently offer business lending, but we are excited to be a program facilitator for the AK CARES Grant Program, to provide aid to Alaskan businesses that are suffering due to COVID-19.
How can I protect myself from fraud?
Unfortunately, some people and companies are taking advantage of fears surrounding the spread of coronavirus. Please remember to not let fear cloud your judgment when accessing links from emails and social media. The FTC has published this article to help protect you from scams.
Will CU1 be adjusting loan interest rates?
In response to COVID-19 uncertainty, the Federal Reserve has lowered their interest rates to help protect the national economy. Locally, this does not mean an immediate change in rates at Alaskan financial institutions. Credit Union 1 is fortunate to be in a very sound and stable position for our members, which means we can offer competitive rates while continuing to grow our products and services. Our rates will remain reflective of our local environment, to help us remain financially safe and keep the credit union strong for our membership.
How is Credit Union 1 supporting vulnerable community members?
Recently, as many Alaskan families and businesses faced financial difficulty due to COVID-19, CU1 employees created a plan to raise awareness and funds for those in need.
- Through a variety of #CU1Foodie challenges on social media, we encouraged Alaskans to order takeout or delivery in support of small restaurants, donate goods to their local food bank and more. Together, we gave $17,000+ to small restaurants, provided 677 meals to first responders, and made a $1,200 donation to the Food Bank of Alaska.
- To provide additional aid for vulnerable community members during this difficult time, we also donated $2,500 in gift cards to patrons of Red Apple and a special $2,500 to the Food Bank of Alaska to help them get their boxes out. We also worked to donate enough meals and snacks for 400 people to the Children’s Lunchbox, in support of families facing hunger.
Will I receive a federal economic impact payment?The first batch of economic impact payments (i.e., government stimulus checks) was processed by Credit Union 1 on Monday, April 13, 2020. Going forward, if you are eligible to receive a payment, it will be reflected in your Online Access account as soon as processing is complete.
- Conditions for receiving an economic impact payment are based on factors such as income and past tax filing status.
- Additional details about who is eligible to receive a payment are available on the IRS website. Note that eligible recipients will receive payment to the direct deposit account they last supplied on their IRS tax return.
- If you do not typically file taxes, visit irs.gov/newsroom for info on how to file.