Updated 11/16/2020

To Our Members

Last week, our state collectively received an emergency phone notification from Governor Dunleavy, and some of you may be wondering what Credit Union 1 is going to do as a result. Banking is considered an "essential service" – and as such, it is our goal to remain open and operational to the fullest extent safely possible for you and our employees.

When we closed our branch lobbies early on in the pandemic, it was because we did not have the safety measures in place to properly mitigate the virus at that time. Once we did have the necessary COVID-19 mitigation plans, procedures and equipment in place, we reopened our buildings to the public on June 1. Since that time, our plans have been tested and confirmed effective – and as a result, we do not plan to close our buildings and lobbies again unless required to do so. There are and will be instances as we continue to navigate this pandemic where we do need to close or limit service in a specific location, but this will be done on a case by case basis.

Credit Union 1 will communicate any changes to our operations via www.cu1.org and our social media channels. We also encourage you to use electronic services such as our mobile banking app and ATMs. If you need temporary checks, a cashier’s check or a new debit or credit card printed, try our branch curbside pick-up service. If you need account or loan services, we can set up virtual appointments for that too! We aim to serve you in any way you need, without a trip to the credit union, should you choose. If you need help with any of these services, please don’t hesitate to contact us.

Thank you for continuing to wear your masks and maintain social distance when you do visit our branch lobbies. Also, thank you for your continued membership and trust in Credit Union 1! I want you to know that we are working our hardest to serve you in the best and safest way possible for our members, employees and fellow Alaskans, as we work through these times together.

Sincerely,
James Wileman
President/CEO

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CU1 Branch Facilities

To allow for the safe and responsible operation of Credit Union 1 branch lobbies in June 2020, we instituted a carefully designed COVID-19 Mitigation Plan. This plan aligns with State of Alaska guidelines to protect the health and well-being of our fellow Alaskans! 

  • All CU1 facilities are open. This excludes our South Anchorage Branch, which is closed for reconstruction.
  • Case-by-case closures may occur. As necessary, certain branches may close or shift to drive-up only as we navigate the day-to-day of COVID-19. We will alert you of any temporary closures via the homepage of cu1.org.
We will also continue to monitor the health and safety of our communities, and should circumstances change, we will alert you of additional ways to easily manage and monitor your CU1 account at all times.
 

Please observe the following changes to our branch lobbies:

These measures are in place to balance community safety and the needs of our members. As always, we are committed to maintaining exceptional care for our fellow Alaskans!  

  • A sanitizing station is available at the front door of our lobby.
  • All branch occupants are required to wear a face mask during their visit. Employees will be wearing these masks as well to protect and show conscientiousness for the individuals around us. 
  • Please note that no one will be allowed entrance to our branch lobby without a mask, and masks must not cover your entire head.
  • Waiting area furniture has been reduced and rearranged to allow for social distancing.
  • Desks where our members are served have been "double stacked" to allow for 6 feet of space between individuals.
  • Our teller lines have germ shields in place. Please be sure to stand behind these germ shields.
  • Each of our branches maintains an hourly cleaning and disinfecting protocol of all high-use areas.
We are working our hardest to ensure that you continue to receive the highest quality service while balancing the health and safety of our communities. We value every one of our CU1 members and are here to assist! Despite the uncertain circumstances of COVID-19, Credit Union 1 will always be here to support our Alaskan communities. 

Additional FAQs

What should I do if I need financial help?

Loan Extensions or Adjustments
We can offer you options such as loan extensions or adjustments if needed, and our Member Assistance team is available by phone to help with these requests.

Skip-a-Payment
You can also request to skip a monthly payment on certain eligible loans via Online Access > More > Skip-a-Pay, in order to postpone a month’s payment and keep that money in your pocket instead.

Mortgage Payment Options

  • CU1 members who are concerned about an upcoming mortgage payment can reach out to our servicing partner, Cenlar, for options. Cenlar is available by phone at (877) 865-8325, and they've also published these details on how they're serving people during this time. 
Request Financial Assistance

Does Credit Union 1 offer small business loans?

We do not currently offer business lending, but we have many personal lending options that may assist you in other ways. Please reach out to us, so we can discuss options. 

Contact Us

How can I protect myself from fraud?

Unfortunately, some people and companies are taking advantage of fears surrounding the spread of coronavirus. Please remember to not let fear cloud your judgment when accessing links from emails and social media. The FTC has published this article to help protect you from scams. You can learn more ways to identify and avoid fraud on our ID Theft Protection page.


Will CU1 be adjusting loan interest rates?

In response to COVID-19 uncertainty, the Federal Reserve has lowered their interest rates to help protect the national economy. Locally, this does not mean an immediate change in rates at Alaskan financial institutions. Credit Union 1 is fortunate to be in a very sound and stable position for our members, which means we can offer competitive rates while continuing to grow our products and services. Our rates will remain reflective of our local environment, to help us remain financially safe and keep the credit union strong for our membership.


How is Credit Union 1 supporting vulnerable community members?

Throughout 2020, as many Alaskan families and businesses faced financial difficulty due to COVID-19, CU1 employees created a plan to raise awareness and funds for those in need.

  • Through a variety of #CU1Foodie challenges on social media, we encouraged Alaskans to order takeout or delivery in support of small restaurants, donate goods to their local food bank and more. Together, we gave $17,000+ to small restaurants, provided 677 meals to first responders, and made a $1,200 donation to the Food Bank of Alaska.
  • To provide additional aid for vulnerable community members during this difficult time, we also donated $2,500 in gift cards to patrons of Red Apple and a special $2,500 to the Food Bank of Alaska to help them get their boxes out. We also worked to donate enough meals and snacks for 400 people to the Children’s Lunchbox, in support of families facing hunger.
 

Will I receive a federal economic impact payment?

Economic impact payments (i.e., government stimulus checks) that were received electronically in January 2021 have been processed for Credit Union 1 members. Going forward, if you are eligible to receive a payment, it will be reflected in your Online Access account as soon as processing is complete. We do not have a timeline of when paper-check payments will become available.
  • Conditions for receiving  an economic impact payment are based on factors such as income and past tax filing status.
  • Additional details about who is eligible to receive a payment are available on the IRS website
  • If you do not typically file taxes, visit irs.gov/newsroom for info on how to file.